Pick up the phone and say "Delta College Library Reference Desk, this is ("your name").
Listen to the caller's question or request
Answer the question, ask a librarian for help, or transfer the call
TRANSFER: To transfer a call:
Tell the caller you are placing them on hold to look up the number to transfer them to
Look up the extension number you want to transfer the caller to
Thank the caller for holding
Tell the caller: "I am transferring you to (department). Their number is XXXX. If you get disconnected, you can call them back at XXX-XXXX."
With the caller still on the line, hit the button marked "Trans". This will place the call on hold.
Enter the extension number and then press the "B Trans" button.
Hang up the phone and the call is transferred
HOLD: If you wish to place a person on hold, use the following:
Tell the caller you are putting them on hold
Press the hold button
Hang up the phone
Pick up the phone and push the Line 1 button to disconnect the hold
If you cannot locate a librarian to help you, take a detailed message, including the caller's name, and ask them how they prefer to be contacted. Get their contact information and tell them a librarian will get back to them as soon as possible.