A referral is an act of sending someone to a person or place for further consultation or action. In other words, when a library user has a level 2 question, you will refer them to a librarian.
Librarians are trained to help people use library resources to find information. We love helping students do research and to teach them about information literacy. We want to be interrupted to help our library users. Please interrupt us.
Remember our motto: If the question is hardcore, dial 9874!!!
You will need to conduct a reference interview with the library user to determine what their needs are and if you can help them or will need a librarian. You should refer the following types of questions:
Let the library user know that you believe a librarian would be able to best help them with this question. If the librarian on duty is not available at the reference desk:
Referral content adapted from Loyola University Chicago: https://libguides.luc.edu/c.php?g=868551&p=6233564
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